Social Media Analytics

Social Media Analytics - Customer Sentiment - Lead Generation - Customer Acquisition

Know what people are saying about your organization in their own words! in their own words) about your organization, products and services and why they are saying it! We provide real-time monitoring, capturing, and analysis and reporting on digital communications including email, text and social media comments (twitter, Facebook etc.)

1

Real-time Public Sentiment Reporting

Captures social media comments regarding your organization, your products and services, competitors’ products and services. Cloud based platform for text mining and trend analysis of unstructured data.

2

Digital Smartphone Comment Card

Simple effective way to capture, manage and analyze customer feedback in in real-time at your locations via smartphone.

3

Social Media Lead Generation - Customer Acquisition

Real-time Social Media positive, negative and “want to buy” comments and leads captured by neighborhood city and state with responses provided your team

4

How it Works

Our solution aggregates data from multiple sources

Provides real-time text analysis & filtering - Identifies trends that effect your business and ends the reports to you

Social Media
email/text
Review sites
Websites, News & Blogs

Real-time Analysis & Reporting

Features & Benefits

Email, Social media monitoring, analysis, reporting
Sentiment analysis and reporting (Positive/Neutral/Negative)
Real-time customer input
English and Spanish support

Feedback on quality of services
Clear customized reports that can be shared and viewed using standard software
Brand awareness & monitoring
Measures marketing/advertising effectiveness

No capital expenditures
Pay-as- you-go, month-to-month
No setup or start-up fees
No licensing or per seat cost
No hardware, software or training
Integrates with your CRM